Frequently
Asked Question
We do not have a physical shop and our business is conducted fully online. The Diamond Butler Singapore is a mobile jeweller. We have sample items on hand to show you the workmanship and quality of our customised jewellery pieces. We meet our customers by appointment at your place of convenience.
Yes! All items purchased from us will have a one-year warranty covering manufacturing defects. This will not include any damage due to careless wear or use. However, repair service is available.
We take pride in every jewelry piece created and we provide double assurance of authenticity of all our jewelry. All items are sent to a Singapore-based gemological institution for the final authentication before delivery. This includes GIA certified diamonds and internationally certified gemstones.
Using a soft toothbrush, warm water with soap/detergent is the easiest way to clean your jewellery regularly. You can gently clean your piece with the toothbrush while it is still in the water. Alternatively, The Diamond Butler Singapore welcomes you to bring it back for us to clean and we will return it shiny and sparkly.
The Diamond Butler Singapore uses primarily 18K Gold, which is 75% pure gold with 25% of other metals. Your choices include White, Yellow or Rose Gold.
Resizing of your ring will be free of charge. Just drop us a message and we will arrange to pick it up from you and with your confirmed desired ring size.
To get a quotation for an engagement ring, you will need to let us know the diamond/gemstone of your choice. For a diamond ring, it will be perfect for you to give us the following information:
Carat Size:
Color:
Clarity:
Cut Grade:
Polish Grade:
Symmetry Grade:
Fluorescence Grade:
If you are unsure of the above, tell us your budget and we will advise the best option. Alternatively, just drop us a message and we will guide you along.
Depending on your request, we can quote according to required specifications or work within your budget for any desired design.
Jewelry created with 18K Gold gives the best combination for hardness and durability. However, The Diamond Butler Singapore will not advise customers to wear it for prolonged swimming as continuous exposure to chlorine will dull the metal. With that in mind, it is still at your personal discretion and you are always welcome to come back to us for polishing and restoration at a nominal charge.